Information Collected by First Line Data – General Users
In general, you can visit this Site without telling us who you are or revealing any information about yourself. First Line Data’s web servers may collect the domain names, not the e-mail addresses, of visitors. This data helps us determine what is most beneficial for our users and how to continually create a better overall experience for them. This data does not include personally identifying information.
First Line Data may gather Personal Information so that we can improve and personalize your experience with First Line Data. Information that we collect falls into the following primary categories. We may receive Personal Information that you enter into the Site, provide in an online form, or provide in any other way. You can choose not to provide some or all of the Personal Information we ask for, but this may prevent you from using some of our Site’s services and/or features.
In addition to the preceding categories of Personal Information, First Line Data also collects certain non-identifiable information (the “Non-Identifiable Information”). Whenever you interact with First Line Data, we receive and store certain types of Non-Identifiable Information. For example, we may use “cookies” to obtain information when your web browser accesses this Site. A cookie is an alphanumeric identifier which we transfer to your computer via your Web browser and store on your computer’s hard drive. The cookie file allows us to recognize your computer when you visit our Site. On most web browsers you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie, and how to turn cookies off. We recommend that you leave cookies turned on because they may enable you to take advantage of some of our Site’s best features.
How Do We Use Your Personal Information and Other Non-Identifiable Information?
First Line Data uses the Personal Information you provide to us through this Site in a manner that is consistent with this Privacy Statement. If you provide Personal Information for a certain reason, we may use it in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we may use the Personal Information you provide to answer your question or resolve your problem. If you contact us about a job listing, we may use your Personal Information to consider you for the position. First Line Data also uses your Personal Information and other Non-Identifiable Information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and markets, and to improve our products and services. First Line Data may also use your Personal Information to contact you, electronically or otherwise, in the future to tell you about products or services we believe will be of interest to you or to make it easier for you to use our site. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications.
Information Collected by First Line Data – Customers
In order to provide some of the services on First Line data.com, we ask you to provide personal information such as, for example, your name, e-mail address, home or business address, phone number and existing account numbers. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with First Line Data. This includes responding to your requests, customizing your experience on our website, improving our services, and communicating with you about your account and about products and services we think will be of interest to you
In order to create an online account with First Line Data, you must provide an e-mail address. You may, either upon registering with FirstLinedata.com or any time thereafter, request that FirstLinedata.com not send any further communications to that e-mail address.
Does First Line Data Share the Information it Receives?
We are not in the business of selling information about our users. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.
We may use any statements that you communicate to us through the Site regarding First Line Data or any of our products and services for advertising or marketing purposes. In addition, First Line Data works closely with certain businesses to provide you with high quality products and services. On occasion, these companies make special offers available to FirstLinedata.com customers. You will have an opportunity to receive information about these offers. If you request to receive information about these offers, we will share your personal information with these companies so that they can send you details about their special offers. Each of these companies has its own policies with regard to the collection and use of personal information and FirstLinedata.com is not responsible for their use of your information.
First Line Data, like many companies, may hire other companies to perform certain functions, such as mailing communications, sending e-mail and managing databases. When we employ another company to perform a function of this nature, we only provide them with the Personal Information they need to complete the task and we endeavor to prohibit them from using that Personal Information for any other purpose.
As we develop our business, we might sell or buy businesses or assets. In transactions such as these, Personal Information may be one of the transferred business assets.
Protection of First Line Data and Others:
Any submissions that you make to Public Areas will be considered public. First Line Data does not control, and is not responsible for, the actions of other users of the Site with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.
Surveys & Contests:
First Line Data may occasionally request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. The requested information typically includes contact information such as name and shipping address, and demographic information such as zip code. If you choose to participate in any survey or contest, the information you provide will be shared with the contest / survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. While First Line Data may use a third party intermediary to conduct surveys or contests, the third party may not use your personally identifiable information for any secondary purposes.
How Secure is Information About Me?
First Line Data uses reasonable measures to protect the Personal Information you provide to the Site from unauthorized access, deletion or alteration. However, the security of the Internet cannot be guaranteed. Accordingly, you should not provide any confidential information to this Site.
First Line Data maintains physical, electronic, and procedural safeguards to guard any non-public personal information you provide. When you are in the secure portion of our Site, your personal information is protected by First Line Data’s sophisticated security software. First Line Data’s servers have been enabled with Secure Sockets Layer (“SSL”) technology to automatically encrypt your information and help prevent unauthorized parties from viewing your non-account information during a secure session. That is why you must enter a unique User Name and Password each time you access your account information online. Additionally, when you place an order, FirstLinedata.com securely stores the information in your account to log in and process over an SSL connection.
First Line Data employs Digital Certificates, to authenticate that you are transacting with First Line Data online, used for the SSL encryption are provided by VeriSign, Inc. and automatically use 40, 56, or 128 bit encryption based upon your browser’s ability and security settings (the highest level possible is automatically selected).
At no time is any secure information sent using email or any insecure means.
Some Web browsers and some firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method may not be secure.
To check that your browser is in secure mode, check that a “lock” or a “key” icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as “https” when a secure connection has been established rather than “http” which indicates a connection that is not secured.
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, product updates, etc.), please follow the opt-out instructions included in each subscription communication; or return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions; or contact privacy [at] FirstLinedata [dot] com and include your name, e-mail, and relevant information about your subscriptions and registrations; or contact us by telephone at 1 (800) 400-6806.
Links to Third Party Site
You may be able to access Internet Websites owned by third parties (“Third Party Sites”) available through links from this Site. You understand and agree that your use of such Third Party Sites will be governed by the privacy policies of those sites and not by this Privacy Statement. First Line Data shall not be responsible for the actions of any Third Party Site operators.
Protecting Children’s Privacy
First Line Data’s products and services are not designed for or directed toward children. First Line Data does not knowingly collect Personal Information from minor children. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Statement by instructing their children to never provide Personal Information on this Site without their permission. First Line Data respects national and international laws, including the Children’s On-line Privacy Protection Act (“COPPA”), which applies in the United States.
Information Provided by You
User Registration and Password
You are responsible for maintaining the confidentiality of any password you may receive. You are responsible for all uses of your password, whether or not authorized by you. You agree to notify First Line Data immediately of any unauthorized use of your password.
If you choose to use First Line Data’s referral service to inform a friend about our Site, products, or services, First Line Data will ask you for your friend’s name and email address. First Line Data will send your friend a one-time e-mail inviting them to visit the site. First Line Data may store this information for the purpose of sending this one-time e-mail and tracking the success of our referral program. Your friend may contact the First Line Data Webmaster at privacy [at] FirstLinedata [dot] com to have their information removed from First Line Data’s database.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice.
First Line Data may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time. First Line Data may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability. First Line Data may terminate the authorization, rights and license given above and, upon such termination, you shall immediately destroy all materials licensed to you by First Line Data through your use of the Site.
Contacting First Line Data
If you have any questions about First Line Data, the Terms or First Line Data’s Privacy Statement, please contact us by calling 1-800-400-6906, send us an email at privacy [at] FirstLinedata [dot] com or write to us at First Line Data, FLD IT Dept, 2400 Central Avenue, Suite G, Boulder, CO 80301. We use email links located on various areas of the Site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and will reply promptly to everyone. We use the information you provide to respond directly to your questions or comments. We may also retain your comments to help us improve the site and any programs offered on the Site. Your personal information is only shared with persons not affiliated with First Line Data with your explicit permission.
Last updated: March 2014